Our transparent design unit system operates on a simple principle: 1 Unit = $1. Every design project has a predetermined unit value based on complexity, time required, and expertise involved. When you purchase a monthly package (450, 1,800, or 2,500 units), you receive that allocation of design value each month. Your dedicated Adobe Certified designer tracks unit usage as projects are completed, providing you with regular updates on your remaining balance. This system eliminates hourly billing surprises and ensures you receive consistent value for your investment in professional graphic design services.

For month-to-month plans, a limited rollover applies: up to 10% of your monthly units (45 units for Lite, 180 for Plus) can carry forward for one month only. However, our annual design contracts offer significantly better terms with up to 20% monthly rollover that accumulates throughout your contract period. This annual benefit ensures you never lose your investment and can save units for larger projects or campaign launches. We recommend discussing your workflow patterns during your free consultation so we can recommend the optimal package for your business needs.

Our standard turnaround is 3-5 business days for most projects, though simpler designs (under 100 units) often complete in 2-3 days. Complex projects like multi-page brochures or complete branding systems (300+ units) may require 5-7 business days. We provide timeline estimates during project planning based on current workload and project complexity. For established clients on Plus and Pro plans, we offer priority scheduling, and all annual contract clients receive expedited treatment with consistently faster turnaround times on their design requests.

Revision policies vary by package to match different client needs. Our Studio Lite Plan includes 2 dedicated revision rounds per project, ensuring your design aligns perfectly with your vision. Studio Plus and Pro Plans feature unlimited revisions within the original project scope. We implement a structured feedback process where you provide consolidated comments, our designer implements changes, and we review together. This collaborative approach minimizes revision cycles while ensuring complete satisfaction with your custom graphic design deliverables.

You’ll work directly with your dedicated Adobe Certified Expert designer who has 20+ years of professional experience. Unlike agencies that outsource or use junior designers, our local studio ensures you receive consistent, senior-level expertise on every project. Your designer becomes deeply familiar with your brand guidelines, preferences, and business objectives. For Pro Plan clients and complex projects, your lead designer collaborates with our specialist team (illustrators, layout experts, typographers) while maintaining single-point contact and accountability for your design work.

We offer expedited turnaround for urgent design needs at a 25% unit premium. A standard 3-5 day project can be completed in 24-48 hours with rush prioritization. This service is ideal for last-minute opportunities, event materials, or time-sensitive campaigns. Our Pro Plan includes two emergency rush projects monthly without premium charges, while annual contract clients receive priority scheduling that naturally accelerates all their design work. We recommend planning your design calendar during our monthly strategy sessions to minimize rush needs while maximizing your design investment.

All packages include an allowance of professional Adobe Stock images licensed for commercial use (5 for Lite, 10 for Plus, 20 for Pro). Additional images are just $5 each—significantly below market rates—because we leverage our agency subscription. We handle all image sourcing, licensing, and integration into your designs. You receive full documentation of image licenses, and we ensure all selections align with your brand aesthetic. For clients needing extensive imagery, we can manage an Adobe Stock subscription on your behalf at our discounted agency rates.

Yes, you can change plans with 30 days’ notice. We prorate any differences when upgrading mid-month. Downgrades take effect at your next billing cycle. Month-to-month plans require 30 days’ notice for cancellation. Annual contracts offer the best value with unit rollover, bonus units, and premium benefits, and they naturally renew unless 60-day cancellation notice is provided. We regularly review your usage and needs, proactively recommending plan adjustments to ensure optimal alignment with your evolving business requirements.

All clients receive high-resolution, print-ready JPG and PDF files for every delivered design. These industry-standard formats work seamlessly with printers, digital platforms, and marketing systems. Source files (Adobe Illustrator .AI, Photoshop .PSD, InDesign .INDD) are available for +50 units per project on Lite/Plus plans, or included at no extra cost for Pro and annual contract clients. We also provide organized file packages with naming conventions, layer organization, and usage guidelines—especially valuable for in-house teams or future designers working with your assets.

Yes, we offer comprehensive print management as an add-on service. After finalizing your design, we can coordinate with our network of trusted printers, manage proof approvals, oversee production quality, and handle shipping logistics. This service is billed at +15% of print costs (minimum 50 units). Many clients appreciate this seamless integration from design concept to finished product, ensuring color accuracy, paper quality, and finishing details match the design intent perfectly. We provide transparent printing quotes before any production begins.

Yes! Any time you switch to annual, we’ll apply your remaining monthly units and give you pro-rated annual benefits. Most clients start monthly to test the service, then upgrade to annual once they see the value.

Annual plans require a 12-month commitment. Early cancellation incurs a fee equal to 50% of remaining months, OR you can use all remaining units in a final month before canceling.

Yes, annual plans automatically renew for another 12 months unless you provide 60-day written notice before renewal. We’ll send multiple reminders before renewal dates.

Yes! Pay the full annual amount upfront and receive an additional 5% discount (Studio Lite: $5,130, Studio Plus: $20,520, Studio Pro: $28,500)

Our startup packages are tiered to match different business needs. The Starter Package ($750) includes a basic logo (2 concepts, 1 revision), a 4-section digital webpage with contact form and Google Maps, business card design, 100 printed business cards with shipping, and email support. The Pro Package ($2,454) upgrades to a professional logo (3 concepts, 3 revisions), adds a brand guide PDF, email signature design, 3-5 page custom website with basic accessibility and SEO, custom domain, 3 months hosting, 350 business cards, and priority support. The Elite Package ($3,850) includes everything in Pro plus a 90-minute brand strategy workshop, 7-10 page website, “coming soon” page, 1 year hosting, 3 fully branded social media platforms, 1,000 business cards, and priority support with quarterly strategy calls.

Our Starter Package is designed for rapid deployment—we can transform your concept into a shareable business presence within 2-3 business days. Starting on Monday, you can have a professional digital presence, logo, and physical business cards ready for client meetings by Friday afternoon. This accelerated timeline is perfect for testing business concepts, attending networking events with professional materials, or validating your idea in the market without months of development time.

The Pro Package provides a cohesive, strategically aligned business presence at approximately 40% less than sourcing services separately. When you hire different providers for logo, website, and print materials, you risk inconsistent branding, communication gaps, and project management overhead. Our integrated approach ensures your logo colors match your website palette, your brand voice remains consistent, and all elements work together seamlessly. Plus, you have single-point accountability with our Adobe Certified Experts managing the entire process.

Our Brand Strategy Workshop is a comprehensive deep dive where we analyze your market positioning, define your target audience, review competitors, and develop your messaging framework. We explore your unique value proposition, brand personality, and visual direction to create a strategic foundation that informs every design decision. This session typically uncovers insights that prevent costly rebrands later and ensures your visual identity aligns with your business strategy from day one.

We create custom, responsive websites designed to convert visitors into customers. Starter Package websites include 4 essential sections (contact, services/gallery, Google Maps, basic SEO). Pro Package websites expand to 3-5 full pages with professional navigation, accessibility features, and privacy/terms pages. Elite Package websites include 7-10 pages with advanced structure for content marketing and customer journeys. All websites are mobile-optimized, include basic SEO foundations, and are built with future growth in mind though they don’t include custom coding or complex functionality beyond the stated features.

Our packages offer tiered concept and revision levels to match different needs. The Starter Package includes 2 distinct logo concepts with 1 revision round on your selected direction. The Pro and Elite Packages include 3 professional logo concepts with 3 revision rounds each, allowing for deeper refinement and exploration. Each concept represents a fundamentally different visual approach to your brand identity, not just color variations. We present these with strategic rationales explaining how each direction supports your business objectives.

For each of your 3 chosen social platforms (typically LinkedIn, Instagram, and Facebook), we provide complete visual branding including: custom profile and cover images sized perfectly for each platform, a set of branded post templates (3-5 designs you can reuse), Instagram Story templates, consistent color and font application, and guidelines for maintaining brand consistency. We do not include content creation or ongoing posting, this is visual branding only, creating a professional foundation for your social presence.

E-commerce functionality is not included in our standard startup packages but is available as an add-on service starting at $750. This includes product listing setup, shopping cart integration, and basic payment gateway configuration. For complex e-commerce needs with inventory management, custom shipping rules, or subscription models, we provide custom quotes based on your specific requirements. Most startups begin with our standard packages and add e-commerce later as their product line and sales processes mature.

Upon launch, we provide a 30-day support period for minor adjustments and questions. After this period, we offer website maintenance plans starting at $150/month, which include hosting (if not already covered), security updates, backups, and up to 2 hours of content updates monthly. For clients preferring to self-manage, we provide training materials and deliver all login credentials. The Elite Package includes 1 year of premium hosting, while Pro includes 3 months, both provide a solid foundation before transitioning to a maintenance plan.

Yes, we offer seamless package upgrades within 90 days of your original purchase. When upgrading, we apply 100% of your initial investment toward the higher package price. For example, if you start with the Starter Package ($750) and want to upgrade to Pro ($2,454) within 90 days, you would pay only the difference ($1,704) and receive all additional Pro benefits. This allows you to start quickly and expand as your business gains traction without losing your initial investment.

Additional website pages are available at $150 per page, which includes design, content integration, and SEO optimization. Additional features like advanced contact forms, newsletter integration, portfolio galleries, or booking systems are quoted individually based on complexity. Many clients begin with their package’s included pages and add specialized pages as their business evolves. We recommend starting with essential pages and expanding based on actual customer needs and traffic patterns.

All our packages include basic on-page SEO implementation: proper title tags, meta descriptions, header structure, image optimization, and mobile responsiveness, the foundational elements Google prioritizes. While we don’t guarantee specific rankings (no ethical provider can), we build sites using SEO best practices that give you the best starting position. For advanced SEO needs like keyword research, content strategy, or ongoing optimization, we offer SEO add-on services starting at $300/month.

Yes, absolutely! We offer professional copywriting and content creation as an add-on service to ensure your new business launches with compelling, strategically-written content that converts visitors into customers. While our standard packages focus on visual design, many clients opt for our copywriting services to ensure every word aligns with their brand voice and business objectives.

We use premium 16pt or 18pt card stock with matte or gloss finishes (client’s choice), full-color digital printing with professional color calibration, and rounded corners standard. All cards include spot UV coating on the logo for added sophistication. Files are prepared with proper bleed (⅛” extra on all sides) and CMYK color mode for accurate printing. Our printing partners are local professionals we’ve worked with for years, ensuring consistent quality and rapid turnaround. Shipping within the continental US is included in all packages.

You can absolutely use an existing domain. If you already own a domain, we’ll help you connect it to your new website at no additional cost. If you need a new domain, we’ll assist with registration (included in Pro and Elite packages) and handle the technical setup. We recommend .com extensions for most businesses but can register other TLDs (.co, .io, .us, etc.) based on your brand strategy and availability.

If none of the initial concepts resonate, we schedule a detailed feedback session to understand the disconnect and develop new directions. For Starter Package clients, one additional concept round is included. For Pro and Elite clients, we work within the revision rounds until you’re satisfied. In our 20+ years of experience, this happens rarely (less than 5% of projects) because our discovery process is thorough. We view the design process as a collaboration and are committed to delivering a brand identity you love and that serves your business goals.

Yes, we offer interest-free payment plans for all packages. Typically, we require 50% upfront to begin work, with the balance due upon project completion. For Elite Package clients, we can structure payments over 3 months (⅓ upfront, ⅓ at midpoint, ⅓ at completion). All payment plans are interest-free with no credit checks required. We believe financial accessibility shouldn’t prevent entrepreneurs from launching with professional branding.

All our hosted websites include SSL certificates (https://), regular security updates, daily backups, and malware monitoring. We implement privacy-by-design principles, ensuring contact forms don’t store sensitive data and follow GDPR/CCPA compliance basics. For e-commerce or sites handling sensitive information, we recommend additional security measures and can provide custom quotes for enhanced protection. Your website’s security is our priority from day one.

Our packages are designed as launch foundations, not limitations. When your business outgrows your initial website, we offer seamless migration to more advanced platforms, custom development services, or ongoing design partnerships through our monthly packages. Many clients begin with a startup package, then transition to our Studio Plus or Pro monthly plans for ongoing marketing materials, website updates, and continued brand development as they scale.

While DIY platforms offer templates, they lack strategic brand development, professional design expertise, and time savings. Our packages provide: (1) Custom design that differentiates you from template-based competitors, (2) Strategic alignment between all brand touchpoints, (3) Professional print materials that make real-world impressions, (4) Time savings, you focus on your business while we handle the design, and (5) Expert guidance from Adobe Certified professionals with 20+ years experience. You’re not just buying designs; you’re investing in a strategic partner for your business launch.